Data protection and privacy policy

Arts Consolidated

ApSLyngbyvej 20

2100 Copenhagen O

DKCompany registration number: 35529160

This is version 7, which was last updated the 25.05.2021 12:53

1. Introduction

1.1 - This data protection and privacy policy (the “Policy”) describes how Arts ConsolidatedApS (“us”, ”we” or ”our”) collects and processes personal data relating to the purchaseof services, membership, products or general use of our website.

1.2 - The Policy is prepared and made available to comply with the general data protection regulation (2016/679 of 27 April 2016) (the ”GDPR”) and the rules included herein on information to be provided to you.

2. Collecting personal data with cookies

2.1 - By visiting and using our website(s), cookies are collected and used on the basis of consent. Information in these cookies include browser type, search terms on our website(s), search terms on other website(s), IP address, location at login. (hereinafter "Cookiedata").

2.2 - Cookiedata is used for improvement of the website(s) and the user experience, to deliver our products, services or goods, prevention of unauthorized logins, prevention of fraud, scams and illegal use of our website or services, customer support.

2.3 - Use of cookies for the purpose of collecting personal data is in accordance with the Cookie Order (No. 1148 of 9 December 2011), section 3.

2.4 - If you wish to limit or decline the cookies placed on your computer when visiting our website you can do so at any time by changing your browser settings. However, you should be aware that if you decline or reject cookies it will impact the functionality of the website which means that there are features on the website that you will not be able to see. Any browser allows that you delete cookies collectively or individually. How this is done depends on the used browser. Remember to delete the cookies in all browsers, if you use several different browsers.

2.5 - We disclose and/or share Cookie Data with Google Analytics AWS Stripe ...

3. Types of personal data processed

3.1 - We process personal data about you when this is necessary and in accordance with the applicable legislation. Depending on the specific circumstances, the processed personal data include the following types of personal data: address, name, telephone number, email, username, IP addresses, invoicing and bookkeeping data and documentation, payment card details, purchasing history, password, account status (customer points, payments etc.), age, Facebook data, Google data

3.2 - When it is relevant, personal data is collected directly from you or from external sources. We may recieve personal data about you if you use other websites we operate or the other services we provide. In this case we will have informed you when we collected the data that it may be shared internally and combined with data collected on this site. We are also working closely with third parties (including, for example, business partners, includig arts organizations, event organizations and theatre owners, sub-contractors in technical, payment and delivery services, advertisering networks, analytics providers, search information providerss, credit reference agencies)and may recieve information about you from them.

3.3 - If we need to collect more personal data than what is specified above, we will inform about this. Such information may be provided by our updating of this Policy.

4. Purposes for processing the personal data

4.1 - We only process personal data for legitimate purposes in accordance with the GDPR. Depending on the circumstances, the personal data is processed for the following purposes:

To deliver products or services to a user, customer or member.
To improve our products, services or website.
To answer enquiries or complaints from users, customers or members.
To provide service messages and information to users, customers or members.
To store personal data to comply with applicable legislation requirements such as bookkeeping acts.
To prevent fraudulent behavior or misuse of the IT System.
To send newsletters on e-mail.
To perform profiling of users, customers or members to analyse and predict their preferences and/or behavior.
To give support and service messages, including answering questions and complaints and send updates about our products and services.
To prevent fraudulent behavior or misuse of our products, services and website, including the processing of personal data for the purpose of legal actions. k) To facilitate a sales process.
To send direct marketing to users, customers or members.

5. Legal basis for processing personal data

5.1 - We only process your personal data when we have a legal basis to do so in accordance with the GDPR. Depending on the specific circumstances, the processing of personal data is done on the following legal basis:

The processing is necessary for the purposes of the legitimate interests where such interests are not overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data, cf. the GDPR, article 6(1)(f).

5.2 - If we send you direct marketing, including by email, we will ask for your prior consent in accordance with the applicable rules such as marketing acts.

6. Disclosure and transfer of personal data

6.1 - We only pass on personal data to others when the law allows it or requires it, including when relevant and asked to do so by you or a data controller when applicable.

6.2 - We transfer personal data to the following recipients from the EU/EEA:

Data processors
Collaborators
Suppliers
Banks (for example in connection with payments etc.)
Tax authorities (for example in connection with accounting etc.)

6.3 - From time to time we use external companies as suppliers to assist us in delivering our services. The external suppliers will not receive or process personal data unless the applicable law allows for such transfer and processing. Where the external parties are data processors, the processing is always performed on the basis of a data processor agreement in accordance with the requirements hereto under GDPR. Where the external parties are data controllers, the processing of personal data will be performed based on said external parties’ own data privacy policy and legal basis which the external parties are obligated to inform about unless the applicable legislation allows otherwise.

6.4 - We transfer personal data to countries or international organisations outside the EU/ EEA. Personal data is transferred to the following countries: USA.. Such transfers are based on the standard contractual clauses about data protection made or approved by the EU Commission and possibly approved by a national supervisory authority, ensuring a sufficient level of protection.

6.5 - If you have any questions about our use of data processors, cooperation with other data controllers, including subsidiary companies, or transferring of data to third countries, please contact us for more information or documentation of our legal basis for said transfers.

7. Erasure and retention of personal data

7.1 - We ensure that the personal data is deleted when it is no longer relevant for the processing purposes as described above. We also retain personal data to the extent that it is an obligation from applicable law, as is the case with for example accounting and bookkeeping materials and records. If you have any questions about our retention of personal data, please contact the email mentioned in section 10 of this Policy.

8. Data subject rights

8.1 - Data subjects have a number of rights that we can assist with. If a data subject wants to make use of his or her rights, he or she can contact us. The rights include the following:

8.1.1 - The right of access: Data subjects have a right to ask for copies of the nformation that we process about them, including relevant additional information.

8.1.2 - The right to rectification: Data subjects have a right to ask for rectification of inaccurate personal data concerning him or her.

8.1.3 - The right to erasure: In certain circumstances data subjects have a right to obtain the erasure of personal data concerning him or her before the time when erasure would normally occur.

8.1.4 - The right to restrict processing: Data subjects have, in certain situations, a right to have the processing of his or her personal data restricted. If a data subject has the right to have the processing of his or her personal data restricted, such personal data shall, with the exception of storage, only be processed with the data subject’s consent or for the establishment, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest in the European Union or of a European member state.

8.1.5 - The right to object: Data subjects have, in certain situations, a right to object to the legal processing of his or her personal data. Objection can also be to the processing of personal data for the purpose of direct marketing.

8.1.6 - The right to data portability: Data subjects have, in certain situations, a right to receive his or her personal data in a structured, commonly used and machine- readable format and have the right to transmit those data to another data controller without hindrance from the data controller to which the personal data has been provided.

8.2 - More information about data subject rights can be found in the guidelines of the national data protection authorities. If a data subject wishes to make use of his or her rights as described above, the data subject is asked to use the contact details provided at the end of this Policy. We strive to do everything to meet wishes regarding our processing of personal data and the rights of data subjects. If you or others despite our endeavours wish to file a complaint, this can be done by contacting the national data protection authorities.

9. Data subject rights

9.1 - We reserve the right to update and amend this Policy. If we do, we correct the date and the version at the bottom of this Policy. In case of significant changes, we will provide notification in the form of a visible notice, for example on our website or by direct message.

10. Contact

10.1 - If you have questions or comments to this Policy or if you would like to invoke one or more data subject rights, please contact us at info@artsconsolidated.com.

Dutch National Opera & Ballet

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